Lost Your Key?
Lost Your Key?
Here's What to Do
Simply complete the form below to provide us your details and what house/room number you need a key for. Once you have completed this form you will be redirected to a payment page to make a card payment. Replacement keys are £25.
Once payment is made someone will be in touch within 24 hours during Monday – Friday and arrange for your new key to be issued 🔑
Out Of Hours
Lost Your Key Out Of Office Hours
Lost keys are not considered an urgent issue, but if you cannot wait and need a key urgently outside of our office hours, then there is a £50 call out charge plus the £25 key charge which will be payable immediately when a staff member gets in touch, so best to reach out to your housemates to see if someone can let you in until the office is open (Mon-Fri 8am – 5pm)
If you cannot wait, call 02393 092 163 and select option 2 and wait to speak to our out of hours team.